Please note returns can only be issued within 14 days of receipt of goods. All products returned must be unused, in the original packaging and in a resalable condition. Upon return, products will be inspected by our team. If the item is in resalable condition you will have the option to exchange for alternative product(s). Any differences in price will either be paid by you or reimbursed to you. Alternatively, you will also have the option to return and claim a full refund providing the above conditions set out have been met.
- Please also be advised, any returns or exchanges issued will not include any reimbursement of the initial postage costs.
- Return postage costs are the responsibility of the customer.
- Please ensure that the returned goods are securely packaged to safeguard and preserve the products.
- We advise that you use your local delivery service or courier and that you use signed and insured services as we cannot be responsible for damaged or lost items.
- If you are returning an international order please mark the item as ‘returned goods’, as we cannot be liable for any custom charges.
In the unlikely event that goods are found to be faulty, they must be reported within 30 days of purchase and returned using the above ‘return method’. Upon return, the products will be inspected by our team. Please note that in some cases items may have to be sent back to the manufacturers. We therefore cannot provide an accurate timespan as these investigations may take longer than usual. If the item is found to be faulty, you will have the option to have the product(s) replaced or refunded which will also include reimbursement of postage costs. However if the item is not faulty, the item will be sent back to the recipient’s recorded address and the recipient will be liable for any postage fees incurred where necessary.
Please be aware that there is no warranty offered on any of the products sold by HZ Car Care Ltd. Any warranties offered are entirely with the manufacturer of the product(s) and we cannot be held responsible for any claims.
INCORRECT ORDERS/MISSING GOODS
Please be assured, we do our best to ensure that all orders are supplied and handled correctly. Again, in the unlikely event that the incorrect order has been supplied please let us know via email at firstname.lastname@example.org. We will arrange a collection of the incorrect goods and once received we will dispatch the correct goods as soon as possible. In the event that goods have gone missing again please contact us via the aforementioned email address. We will contact our couriers to provide further information to help locate missing goods.
Please email us at email@example.com if you have any further questions or queries regarding our returns policy or for any of the above scenarios should they occur.