Terms and Conditions

Please note that any use of hzcarcare.co.uk means that you agree to the following terms and conditions. We advise that you please take the time to carefully read these as we cannot be held responsible or liable for any loss, liability, damage, personal injury directly to you or third parties.


DEFINITIONS

‘Us, We and Our’ refers to HZ Car Care Ltd.


OUR CONTRACT

When you place an order to purchase product(s) from hzcarcare.co.uk, we will send you an email confirming receipt of your order. This is an automated email which confirms your order details. This automated confirmation does not necessarily mean that we will be able to meet your order. Please acknowledge that any agreements to purchase products from our website are entirely subject to their availability. In the unlikely event that the items purchased are not available you will be contacted. You will have the option to exchange for alternative product(s); any differences in price will either be paid by you or reimbursed to you. Alternatively, you will also have the option to claim a full refund. If we are only able to fulfil a part of your order, payment will be taken for your whole order, and you will then on dispatch receive a full refund for the unavailable goods. 


PAYMENT INFORMATION

Payments and transactions will be conducted using GBP. Once a payment has been made the total amount will be debited from your account once we have accepted your offer to purchase from us. It is entirely at our discretion to reject or accept your offer of purchase. This agreement is only confirmed when we have accepted your offer to purchase the goods and have sent you an invoice. Once accepted full payment for your order will be taken immediately. Please be assured that all payments are completely secure and safe to use so that you can purchase with confidence.

We currently accept the following form of payment:

  • Stripe (which includes all major credit and debit cards).
  • Paypal

CANCELLATION POLICY

You have the right to cancel your order within 24 hours of making payment. If you wish to cancel your order you will need to contact us via email: info@hzcarcare.co.uk.


RETURN POLICY

Please note returns can only be issued within 14 days of receipt of goods. All products returned must be unused, in the original packaging and in a resalable condition. Upon return, products will be inspected by our team. If the item is in resalable condition you will have the option to exchange for alternative product(s). Any differences in price will either be paid by you or reimbursed to you. Alternatively, you will also have the option to return and claim a full refund providing the above conditions set out have been met.


RETURN METHOD

  • Please also be advised, any returns or exchanges issued will not include any reimbursement of the initial postage costs.
  • Return postage costs are the responsibility of the customer. 
  • Please ensure that the returned goods are securely packaged to safeguard and preserve the products. 
  • We advise that you use your local delivery service or courier and that you use signed and insured services as we cannot be responsible for damaged or lost items.
  • If you are returning an international order please mark the item as ‘returned goods’, as we cannot be liable for any custom charges.

FAULTY/DAMAGED PRODUCTS

In the unlikely event that goods are found to be faulty, they must be reported within 30 days of purchase and returned using the above ‘return method’. Upon return, the products will be inspected by our team. Please note that in some cases items may have to be sent back to the manufacturers. We therefore cannot provide an accurate timespan as these investigations may take longer than usual. If the item is found to be faulty, you will have the option to have the product(s) replaced or refunded which will also include reimbursement of postage costs. However if the item is not faulty, the item will be sent back to the recipient’s recorded address and the recipient will be liable for any postage fees incurred where necessary.


PRODUCT WARRANTY

Please be aware that there is no warranty offered on any of the products sold by HZ Car Care Ltd. Any warranties offered are entirely with the manufacturer of the product(s) and we cannot be held responsible for any claims.

 

INCORRECT ORDERS/MISSING GOODS

Please be assured, we do our best to ensure that all orders are supplied and handled correctly. Again, in the unlikely event that the incorrect order has been supplied please let us know via email at info@hzcarcare.co.uk. We will arrange collection of the incorrect goods and once received we will dispatch the correct goods as soon as possible. In the event that goods have gone missing again please contact us via the aforementioned email address. We will contact our couriers to provide further information to help locate missing goods.


MEMBERSHIP ACCOUNT

By creating a membership account on our website, you are entirely responsible for maintaining the confidentiality of your account and password, along with restricting any unauthorised access. You agree to take responsibility for all activities that occur under your account. You should ensure that any account information is kept confidential and securely protected. If you believe that your account information has become known to any unauthorised user(s) then you should inform us immediately. Please ensure that upon creating your account you provide us with most accurate and up to date information and details. HZ Car Care Ltd has the right to refuse access to the website, terminate accounts, remove, edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


PRIVACY

Please review our Privacy Policy, using our Privacy Policy quick link to best understand our practices.


ACCESS

We will do everything in our power to ensure that the availability of the web site will be uninterrupted. However, given the nature of the Internet, sometimes unexpected interruptions can occur from time-to-time. From time-to time access to the site may be restricted to allow for maintenance, upgrades or repairs but we will attempt to limit this rate of occurrence.


LICENCE FOR WEB SITE ACCESS

HZ Car Care Ltd grants you a limited licence to access and make personal use of this web site. Do not download or modify, except with consent of HZ Car Care Ltd. This licence does not include any resale or commercial use of this web site or its contents, use of any product listings, descriptions, or prices. This web site may not be reproduced, duplicated or copied. Any unauthorised use terminates the permission or license granted by HZ Car Care Ltd. You may not use any Hz Car Care Ltd logo, Slogan, or other proprietary graphic without our consent.


CONDUCT

You must not abuse the website in any manner which is likely to cause access to it to be interrupted, damaged or impaired in any way. You must use the website for legal and lawful purposes only. This website must not be used for any of the subsequent purposes:

  • Fraudulent, criminal or unlawful purposes or activity
  • To use any material that is illegal, offensive, abusive, insulting, threatening or indecent
  • Breach of copyright, trademark, confidentiality or privacy

COPYRIGHTS

The compilation of all content included on the website, such as text, graphics, logos, slogans, button icons and images are the property of HZ Car Care Ltd. As a result, you must not extract, reproduce, duplicate or copy any contents of the website without written consent.


TRADEMARKS

The trademarks: names, logos and service marks displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed without consent.


PRODUCT INFORMATION

In the unlikely event that a price of a product or postage is listed incorrectly or with incorrect information, HZ Car Care Ltd reserve the right to refuse or cancel any order placed for the product whether or not order has been confirmed and your credit card charged. If in the event you have been charged and your order is cancelled, HZ Car Care Ltd will issue a credit to your account for the amount charged. Although our best attempts are made to provide accurate and true information, we cannot warrant or make any representations regarding the accuracy or reliability of information on this site. Please note use of this website is at your own risk.


DISCOUNTS

Please note selected lines and products may be excluded from discount codes if and when there are any promotions. You will be notified at checkout.


COLLECTIONS

If you select Collection as your delivery option, we will store your order for 1 week. If it has not been collected in this time we will cancel your order and refund via the original payment method.


ALTERATION

Please be aware that the website owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the current version each time you visit the website.